Shipping policy

After receiving your order confirmation email, all orders are processed within 3 to 5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems outside your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $10.20 flat rate shipping to [list countries]. 

Shipping option	Estimated delivery time	Price
Option 1	2  to 5 business days	$9.98
Option 2	3 to 7 business days	$12.24
Option 3	7 to 10 business days	$ 15.00

 

You can also emphasize any free shipping thresholds you offer (e.g., free shipping for orders over $75). You can list carrier options, prices, and delivery times in a table for multiple shipping options.

Free local delivery is available for orders over $75 within New York, New Jersey, and Connecticut. For orders under $75, we charge $9.98 for local delivery.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, don't hesitate to contact us at support@email.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the total order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these case-by-case but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@email.com.